Terms of Use

Heal Counselling is a sole-practitioner counselling service operated by Nidhi Pitkar, a counsellor and psychotherapist based in Singapore. Nidhi Pitkar is a member of the Singapore Association for Counselling (SAC).

Services include individual therapy, couples therapy, family therapy, Walk & Talk Therapy, and corporate / Employee Assistance Programme (EAP) sessions, delivered in person in Singapore and online via secure video call.

The Clarity Check is a free, voluntary, psychoeducational screening tool available on this Site. It uses three validated questionnaires (WHO-5 Wellbeing Index, PHQ-9, GAD-7) to give you a snapshot of your current wellbeing.

Counselling is a professional, confidential, and collaborative process. Engaging Heal Counselling for counselling is subject to a separate client agreement, which will be provided before your first paid session. These Terms govern your use of the Site and do not constitute a client agreement.

Outcomes: Counselling can be highly effective, but outcomes vary between individuals and cannot be guaranteed. Nidhi Pitkar makes no warranty, express or implied, as to the result of any counselling services.

Scope: Counselling services provided through Heal Counselling do not include psychiatric medication, clinical diagnosis, or medical treatment. If a referral to a psychiatrist, GP, or other specialist is indicated, Nidhi will discuss this with you.

The following cancellation policy applies to all paid counselling sessions:

• More than 48 hours' notice: No charge. The session may be rescheduled at no cost.
• 24–48 hours' notice: 50% of the session fee will be charged.
• Less than 24 hours' notice or no-show: The full session fee will be charged, except in documented emergencies.

Notice should be given via WhatsApp (+65 9436 3399) or email (nidhi@healcounselling.io). Cancellations received outside business hours are counted from the next business day unless the session is within 24 hours.

Nidhi Pitkar reserves the right to cancel or reschedule sessions with as much notice as possible. In the event of a cancellation by Heal Counselling, no charge will be made.

Session fees are agreed between the client and Nidhi Pitkar before the first paid session. All fees are quoted and payable in Singapore Dollars (SGD).

Payment is accepted by bank transfer (PayNow / PayLah! / FAST) or cash. Payment is due within 24 hours of a session unless otherwise agreed.

Heal Counselling does not currently accept direct insurance billing. Clients wishing to claim against a health insurance policy or employer benefit programme are responsible for making their own claim. Invoices can be provided on request.

Confidentiality is a fundamental principle of counselling. What you share in sessions is not disclosed to third parties without your explicit written consent, except in the three circumstances described in our Privacy Policy (Section 4):

1. Serious and imminent risk of harm to you or another person.
2. A valid court order or legal obligation under Singapore law.
3. Disclosure of child abuse under the Children and Young Persons Act.

Nidhi Pitkar adheres to the Singapore Association for Counselling (SAC) Code of Ethics in all professional practice.

You agree not to:

• Use the Site for any unlawful purpose or in breach of Singapore law.
• Attempt to gain unauthorised access to any part of the Site or its infrastructure.
• Submit false, misleading, or harmful information through any form or contact channel.
• Reproduce, distribute, or commercially exploit any content from the Site without written permission.
• Use automated tools to scrape, index, or harvest content from the Site.

Heal Counselling reserves the right to refuse service or block access to the Site at its discretion.

All content on this Site — including text, design, graphics, blog articles, assessment tools, and the "Heal Counselling" and "heal." brand marks — is owned by or licensed to Nidhi Pitkar and is protected by copyright and applicable Singapore intellectual property law.

You may view and print content for personal, non-commercial use only. Any other use requires prior written consent from Heal Counselling.

The Site may contain links to third-party websites (such as resources, directories, or payment providers). These links are provided for convenience only. Heal Counselling does not endorse, and is not responsible for, the content, privacy practices, or accuracy of any third-party website.

To the fullest extent permitted by Singapore law:

• Heal Counselling provides the Site and the Clarity Check "as is" without warranties of any kind, express or implied.
• Nidhi Pitkar will not be liable for indirect, consequential, or special damages arising from your use of the Site or reliance on information on it.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Singapore law.

The Consumer Protection (Fair Trading) Act (Cap. 52A) and other applicable Singapore consumer protection legislation continue to apply where relevant.

We may update these Terms from time to time. The current version and effective date are displayed at the top of this page. Continued use of the Site after an update constitutes acceptance of the revised Terms.

These Terms are governed exclusively by the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

We encourage clients to raise any concerns directly with Nidhi Pitkar before pursuing formal dispute resolution. Most matters can be resolved promptly through open communication.

Questions about these Terms may be directed to: